Refund policy
Last updated: 08 July 2026
We know when your heels need fixing, you want it sorted with no dramas. Here's exactly how refunds and returns work at Sole Shield.
Refunds & Returns
Because all our products are consumables (balms, files, socks, etc.), we have simple rules:
- Change of mind / buyer's remorse: We do not offer refunds or returns on opened or used products.
- Faulty, damaged, or incorrect item: We'll happily replace the item or issue a full refund. Contact us within 14 days of delivery with photos and your order number.
To request a refund or replacement, email us at info@soleshield.co.nz with your order number and details. We'll get back to you quickly and make it right.
Important: You are responsible for return shipping costs unless the item was faulty or damaged when it arrived.
Lost or Damaged in Transit
If your package arrives damaged or goes missing in transit, we'll send you a replacement at no extra charge — just let us know. Please allow a 5 working days for us to go through the investigation process with our shipping partner NZ Post as part of the replacement process.
30-Day Money-Back Guarantee
We guarantee you'll see results and improvement within 30 days when using the full system. If not, contact us and we'll give you your money back, guaranteed. All product must be returned to us before a refund is issued — return shipping is at your expense. This guarantee only applies to purchases of the full Sole Saver Kit.